TERMS AND CONDITIONS
Account number: BE56 9733 9589 1588
*as a small business, I'm working through the exemption rule. This means I can issue invoices for you, but I am not liable for VAT.
Lexie ceramics respects your personal information. This means that we will only use your personal information in order to process your order. If you choose to create an account and/or subscribe to the mailing list, you agree to receive updates every now and then with shop updates or discount codes. If, at any point in time you want to unsubscribe, you can just contact me and you will be deleted from the list.
Your data will never be shared, sold, or rented out to third parties.
This website does track anonymous statistics about page views, geographical origin (per country) and device info (mobile, desktop or tablet).
Within the webshop I am transparent about all products and their possible defaults. All pieces are handmade and may vary slightly, this is an inevitable characteristic. If at any point you have a question about a certain product or wish to receive detailed pictures prior to purchase, please contact me and I'll be happy to provide them.
All prices are in euro. When purchasing from within a country with another currency, fluctuating conversion rates are for your own risk.
Only after receiving your payment, your purchase will be processed and taken care of. This goes for all payment methods except the option to pay upon pickup.
As Lexie ceramics is a small business, orders will only be shipped out once a week. It is possible that due to force majeure this period might take longer. All people affected will receive a personal message in this case.
Shipping costs are additional to the price of the items. Shipping costs are as follows:
Belgium: €3,95 and free on orders over €65
Europe zone 1 (France, Germany, Luxemburg, Netherlands): €6,95 and free on orders over €150
Europe zone 2 (Austria, Czech Republic, Denmark, Sweden, Ireland, Italy, Poland, Hungaria): €21,95 and free on orders over €300
For shipping to any other countries, you can reach out to me and we'll discuss the possibilities and look into a customized solution for your specific need.
Please note that for international orders, your shipment may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lexie ceramics is not responsible for these charges if they are applied and are your responsibility as the customer.
If at any time your shipment exceeds the weight of 30kg or exceeds normal packaging sizes, Lexie ceramics beholds the right to charge you for the additional shipping costs.
Shipping times might be delayed because of external factors like the Corona pandemic. All shipping delivery times provided in the Track & Trace are estimates and not guaranteed. You will receive an email notification once your order has been shipped. If you have any questions or if your parcel hasn't arrived one month after it was sent out, please contact me and I will look into what happend or where it's stuck.
Lexie ceramics can never be held responsible for possible damage to the customer caused by late or missing parcels due to transporter issues.
When placing your order, please review your shipping information carefully. We are not responsible for lost or missing orders that result if an incorrect or partial address is provided.
If you would like to pick up your parcel right at the studio in Boortmeerbeek, Belgium, choose “studio pickup” in the shipping options while checking out. We will get in touch to exchange pickup details like address and timeframe.
Gift certificates can be bought in all amounts provided, you can also make combinations to obtain the desired amount. The certificates will be sent out by email within 1-3 working days. If for any reason there might be a delay, you will get notified in advance. Gift vouchers are valid for 2 years after date of issue. Gift certificates can never be exchanged for cash.
If you are not pleased with your order, you can return it up to 14 days after receiving it. I will send you a new product or get you a refund. All shipping and/or return costs are upon you. The items must be returned in the same condition you received them in, without wear or damage, in its original packaging. In case the returned items show up damaged because of bad packaging, your refund will be revoked. If you want to exchange an item for another, you're of course always very welcome in my studio in Boortmeerbeek to pick another product.
If your order arrives damaged, please immediately take pictures of the damaged box, of the damaged items still in the box, and the damaged items out of the box. Send the pictures to me via email within 2 days after receiving the damaged parcel. I address these on a case-by-case basis and will try my best to work towards a satisfactory solution.
Each order is packed with extra care to reach you well and safely. Lexie ceramics offers packaging in recylced, upcycled, or ecofriendly materials. Please reuse and recycle it, I hope you care as much as I do! :)
I may update these terms and conditions from time to time in order to reflect, for example, changes to my practices or for other operational, legal or regulatory reasons.
For more information about Lexie ceramics terms and conditions, if you have questions, or if you would like to make a complaint, please contact me.